The guide provides information for English in the Workplace facilitators on how to deliver the EWP curriculum and how to facilitate language and intercultural development for their learners.

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The resource walks the employer through the process of setting up an English-in-the-Workplace (EWP) program.  Assessment tools are given for the employee and the employer to gauge pre- and post-program language skills.  The guide will assist employers in the decision to start an EWP program, to build a structure for the program, create content and then deliver the program. The guide provides a holistic, integrated, and inclusive approach to address integration issues as well as language and intercultural challenges.

The guide describes five models for delivery of English Language Training in the Workplace. These cost effective models are tailored to assist the worker born outside of Canada as well as the Canadian-born workers. Choice of models depends on employee, facilitator availability, space availability and company needs. One model may be chosen initially to meet an urgent request, and another selected to address ongoing needs. Models of delivery could be blended to create a "one of a kind" model to fit the company's requirements. In conclusion, the guide gives a practical, step-by-step process to identifying and addressing language needs.

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The training manual includes facilitator notes and learner resources for 10 modules covering the topics of Safety, Pronunciation Clarity, Intercultural Awareness, Idioms, and Conversation Management.

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